Thirty-eight percent of adults say they would be okay with a robot delivering their meal at a restaurant this year. Some restaurant operators are turning to technology to ease staffing shortages. It follows months of similarly high quit rates in the industry. In December, quit rate in the accommodation and food services sector, which includes restaurants, was 10.2%, according to seasonally adjusted data released this week by the Bureau of Labor Statistics. Just five states - Idaho, Montana, North Dakota, Utah and Arizona - have the same number of restaurant employees as they did pre-pandemic. That’s up just 400,000 from 2021 as job openings remain high - and still a million fewer jobs than pre-pandemic levels.
#112 OPERATOR PANDEMIC FULL#
Now they face OmicronĪ full return to employment is not expected in 2022 and competition for employees will remain “intense.” The group estimates total industry employment will reach 14.9 million jobs. The workers who feed America are exhausted. restaurant in Oakland, California, U.S., on Thursday, April 9, 2020.
Seven in 10 restaurant operators say they don’t have enough employees, and about 50% note that will be a top challenge this year.Īn employee wearing protective gloves hands an order to a customer through a drive-thru window at a McDonald's Corp. Recruitment and retention are top issues. Yet just one in four restaurant operators believes their restaurant will be more profitable this year than last. Pent up demand from consumers will help in 2022 - the group predicts sales will continue to rise, forecasting sales this year of $898 billion, up from $864 billion in 2019. “Restaurants and their patrons have found themselves in a ‘new normal.’ Given emergent technology, changing consumer behavior and dining preferences, and the extraordinary challenges of the last two years, the industry is unlikely to ever completely return to its pre-pandemic state,” said Hudson Riehle, senior vice president of the Research and Knowledge Group at the National Restaurant Association. The trade group says 2022 will be a “new normal,” for the sector as it struggles to rebound and as competition for workers remains intense, according to the association’s 2022 State of the Restaurant Industry report, which was released Tuesday. The restaurant industry will likely never return to its pre-pandemic state, according to the National Restaurant Association.
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